Support

Support

We're here
when you need us.

Questions about your order, the hardware, or the AI? Reach out directly — we respond to every message, usually within 24 hours.

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Email Support
support@vanguardlaptops.com
Best for order questions, technical issues, and detailed inquiries. We respond within 24 hours.
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Order Status
Pre-orders ship Summer 2026
Batch 01 units ship June–August 2026. You'll receive build updates via email as your unit progresses.
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Returns & Cancellations
No-hassle policy
Full refund at any point before shipment. 30-day return window after delivery for defective units.
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Refund & Return Policy

Pre-shipment cancellations: Full refund, no questions asked. Cancel anytime before your unit ships.

Post-delivery: 30-day return window for units that arrive defective or not as described. Unit must be returned in original condition.

Change of mind returns after delivery are handled case-by-case. Contact us and we'll work something out.

To initiate a refund or return, email support@vanguardlaptops.com with your order number.

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Warranty

Hardware warranty: 90 days from date of shipment against manufacturing defects.

What's covered: Defective components, assembly issues, hardware failures under normal use conditions.

What's not covered: Physical damage, water damage beyond IP68 limits, battery degradation from normal use, or issues arising from unauthorized modifications.

Knowledge base updates are included for life at no additional cost, delivered via USB.

Vanguard runs a localized Large Language Model (LLM) directly on its internal hardware. It does not "ping" a server or require any external connection. The AI is physically inside the machine — always accessible, regardless of connectivity.
Absolutely. Vanguard is engineered without Wi-Fi or Bluetooth hardware, creating a permanent physical air-gap between your data and the outside world. Because the device is incapable of connecting to any network, there is zero data trail, no telemetry, and no remote tracking of any kind.
Yes. The AI can instantly locate and summarize information from technical manuals, mechanical blueprints, first aid references, and botanical guides. Important: Vanguard is an educational tool and does not provide professional medical or engineering advice. Always use professional judgment in critical situations.
Vanguard is compatible with standard portable folding solar panels and any portable battery pack. The 10× Samsung 18650 battery cells are field-replaceable without special tools and widely available globally. Runtime is 6–10 hours per charge depending on usage.
It meets MIL-STD-810G standards for shock, vibration, and extreme temperatures. It is IP68 waterproof — it can be submerged and still function. The Nanuk 909 chassis is impact-resistant with a sealed, reinforced construction designed for harsh field conditions.
The archive contains over 10,000 documents, including a comprehensive general encyclopedia, historical life-science texts, botanical databases, topographical maps, technical schematics, mechanical blueprints, and DIY infrastructure guides (well-drilling, renewable energy, agriculture, and more).
Periodic updates are available as encrypted downloads you transfer via USB — downloaded on any internet-connected device, then loaded onto your Vanguard without it ever touching the internet. The air-gap is maintained throughout the process.
Batch 01 ships Summer 2026 (June–August). You'll receive email updates as your unit moves through production. If you need to cancel at any point before shipment, you'll receive a full refund.
No. Every Vanguard unit is fully configured and tested before shipment. Power it on and start using it. No drivers, no software installs, no account creation required.
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